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Find answers to common questions and get the support you need

Frequently Asked Questions

Getting Started

Booking & Sessions

Billing & Payments

Account & Profile

Technical Support

Policies & Guidelines

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Phone Support

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Mon-Fri 9AM-6PM EST

Email Support

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Our support team is here to help with any questions or concerns you might have.

How can wehelp you?

Frequently Asked Questions

Getting Started

How do I create my first yoga session?

What should I bring to my first class?

Do I need to be flexible to start yoga?

What types of yoga do you offer?

How do I choose the right class for me?

Booking & Sessions

How far in advance can I book sessions?

What is your cancellation policy?

Can I join a session late?

What happens if I miss a session?

Can I book private sessions?

How do I join an online session?

Billing & Payments

How do I update my payment method?

Can I pause my subscription?

Do you offer refunds?

What payment methods do you accept?

How do I view my billing history?

Do you offer student discounts?

Account & Profile

How do I reset my password?

Can I change my email address?

How do I update my profile information?

Can I delete my account?

How do I manage my notification preferences?

Technical Support

The app is not loading properly. What should I do?

I can't hear the instructor during online sessions. What should I do?

The video quality is poor during online sessions. How can I improve it?

I'm having trouble booking sessions on mobile. What should I do?

How do I report a technical issue?

Policies & Guidelines

What is your privacy policy?

What are the studio rules and etiquette?

Can I bring guests to sessions?

What is your code of conduct?

How do you handle disputes or complaints?

Still need help? Contact us

Get in touch

Phone Support

Email Support

Can't find what you're looking for?